CANCELLATION POLICY: Our cancellation policy is fairly simple. In order to be guaranteed a room on your arrival date, a valid credit card is required as a form of a deposit. We will not charge this card at the time of your reservation request, but may run it for a pre-authorization of charges.
A confirmation from The Craftsman B&B, via email or in writing, of any change or cancellation is required as proof that we have received your cancellation request.
You may cancel or change your reservation prior to one week of your arrival date without penalty. If you booked more than 4 days or the whole house we require 2 weeks notice.
If you cancel or change your reservation within one week of your stay, we will charge your credit card an equivalent to one night’s stay in the room(s) you reserved. This charge will occur immediately after confirmation of your cancellation. If we are able to rebook your room, we will send you a Craftsman B&B Gift Certificate equal to the amount we charged; if the room is not rebooked, you will not receive this gift certificate.
In the event of a no-show (failure to arrive on your designated date without prior confirmation by us, via email, of your cancellation), your credit card will be charged for the full amount of your booked reservation (including multiple nights) and a gift certificate will not be issued.
While we understand that travel plans change due to circumstances beyond ones control, please understand that we are a small B&B and we do not keep a waitlist. Once a reservation is confirmed, your room becomes unavailable to anyone else on your requested date(s). Every attempt will be made to rebook your cancelled room.
Weather related issues: Our coastal climate is very mild, but we do get strong winter storms. If we have power and roads are open, we will remain open. If we do not have power prior to your stay, we will do our best to notify you. There are several routes from the Willamette Valley and Portland to Pacific City. The two major routes, Highway 6, Highway 22/18 must both be closed in order receive a weather related cancellation. Check road conditions here.
CANCELLATION NOTIFICATION: All cancellations require you to notify us by phone: 503-965-4574 or e-mail: innkeeper@craftsmanbb.com. We MUST confirm cancellations, via e-mail within 24 hours. If you do not receive confirmation of your cancellation within 24 hours, please call us at 503-965-4574. A confirmation from The Craftsman B&B, via email or in writing, of any change or cancellation is required as proof that we have received your cancellation request.